Return & Refund Policy
Hassle-Free Support for Your Order
At Evoangtc™, we want every purchase to feel simple and reassuring.
If something is not right with your order, we’re here to help with eligible returns, refunds, or replacement support.
1. Return Window
We accept eligible return requests within 30 days after your order is delivered.
To qualify for a return, the item should be:
- Unused and in original condition
- Returned with original packaging, labels, or accessories when applicable
- Supported by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by misuse, or missing required packaging may not qualify for return.
2. Starting a Return
To request a return, please contact us first:
Email: service@rghopd.com
Please include your order number, purchase email, and a short reason for the return.
Once your request is reviewed and approved, we will provide return instructions, including where and how to send the item.
Please note: Items sent back without prior approval may not be accepted.
3. Damaged, Defective, or Wrong Items
Please inspect your package after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and offer a suitable solution, such as a replacement or refund.
4. Items That Cannot Be Returned
Some products may not be eligible for return, including:
- Perishable goods
- Personalized or customized products
- Gift cards
- Final sale, clearance, or promotional items
- Items returned in used or incomplete condition
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Exchanges
For faster service, we recommend returning the eligible item first and placing a new order for the replacement product.
This helps ensure that the new item is processed quickly and accurately.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may request a cancellation or return within 14 days of receiving the order.
Returned items must be unused, in original condition, and include proof of purchase.
This applies in addition to our standard return policy where required by applicable law.
7. Refund Processing
After we receive and inspect your returned item, we will notify you of the refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing may take up to 10 business days
- Your bank or card provider may require additional time to post the funds
If more than 15 business days have passed after refund approval, please contact us at:
8. Return Shipping
Return instructions will be provided after your request is approved.
Please do not send items back without authorization, as unauthorized returns may not be processed.
At Evoangtc™, we aim to keep returns fair, clear, and convenient — so you can shop with confidence.